Empowering Teams from the Front Desk to Management In the hospitality industry, leadership is more than giving direction — it’s about creating understanding. The most successful hotels, resorts, and hospitality organizations don’t just tell their teams what  to do; they inspire them by explaining why  it matters. That “why” is the foundation of empowerment — the difference between compliance and commitment. Empowerment Starts with Everyone True leadership in hospitality begin

At Battalion 1 Consultants, we emphasize the importance of focusing on the “Y”  in Safety because understanding WHY  we do what we do is essential to building and sustaining a strong safety culture. Too often, organizations approach Safety as a checklist for compliance. Policies are followed, forms are completed, and training is conducted, but the deeper purpose behind those actions can get lost. True safety leadership goes beyond compliance; it’s about understanding the WHY

Walk into any hotel and the first faces you see — the front desk staff — the heartbeat of the property. Their smiles, warm greetings,...

Paul Wind, CEO, Battalion 1 Consultants Founder B1C Solutions During a recent stay at a Hilton brand hotel in Sheffield, England (UK), I...

Overlooked, Ignored, and Unanswered During my recent stay at a name-brand hotel in LA County, I identified several life safety...

In today’s environment, safety is no longer separate from service—it is service.

Beyond the Emergency—Making Preparedness a Core Value Series: “Emergency Action Planning in Hotels: Preparedness That Protects” A written...

From Paper to Practice: Embedding Safety in Every Layer of the Hotel Series: “Emergency Action Planning in Hotels: Preparedness That...

Feedback, Testing, and Continuous Readiness Series: “Emergency Action Planning in Hotels: Preparedness That Protects” An Emergency Action...

At B1C Solutions, We believe that a Safety Culture isn't built - it is led! In our ongoing blog series, “Safety Culture in Hospitality”,...

From Onboarding to Live Drills: Building Confidence Through Preparation Series: “Emergency Action Planning in Hotels: Preparedness That...

Laying the Groundwork for Response, Recovery, and Resilience Series: “Emergency Action Planning in Hotels: Preparedness That Protects”...

Over the past few posts, we’ve explored the foundational elements of a strong safety culture in hospitality— Attitude , which shapes how...

From Natural Disasters to Public Health Crises Series: “Emergency Action Planning in Hotels: Preparedness That Protects” When guests...

Welcome back to our series on building a strong, safety-centered culture in the hospitality industry. In our last post, we focused on...

Blog 1 in the Series: “Emergency Action Planning in Hotels: Preparedness That Protects” Hotels are designed to be havens—places where...

In our ongoing series on building a safety-first workplace in hospitality, we begin where every safety conversation should start: with...

What is Safety Culture? Why It Matters in Hospitality In the hospitality industry, delivering unforgettable guest experiences is a top...